Soyawannabe A Cowboy

Returns, Refunds, and Exchanges Policy

If something breaks, we fix it for free, you pay for the shipping.

The following is excluded from this:

Dents, dings, chips, faded paint/stain are NOT included in free repair on the horses.

Please email batesequine@gmail.com to request a repair on your Horse.
Dents, dings, chips, faded paint/stain not included
You pay for shipping and handling.

Payment Policy

Accepted Methods of Payment Credit Card (Visa, Master Card, American Express, Discover).

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy

All orders are shipped within 48 hours of completion . We will do everything we can to work with you on your desired delivery date.

Carriers

We use the following carriers to deliver our orders: USPS, UPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, the size of the box and your location. If purchasing by phone, shipping charges will be provided as part of the final cost.